1. Information We Collect

When you use our website or request a quote, we may collect the following personal information:

• Full Name
• Email Address
• Phone Number
• City/Location
• Any additional information you voluntarily provide

We may also collect limited technical data automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and deliver our detailing services
• Communicate with you about your booking or request
• Improve our website and customer experience
• Send updates, promotions, or service-related messages (only if applicable)
• Comply with legal obligations

3. Consent

By submitting your information through our website, you consent to the collection and use of your information as outlined in this Privacy Policy.

You may withdraw your consent at any time by contacting us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only in the following situations:

With service providers who help us operate our business (e.g., booking systems, communication tools)
When required by law or legal process
To protect our rights, safety, or property

5. Google & Advertising Disclosure

If you submit your information through a Google form or advertisement:

Your information is shared with us so we can contact you about your request
Google may process your data according to its own privacy policies
We do not use your submitted information for ad targeting without your consent

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purpose it was collected for
Meet legal, accounting, or reporting requirements

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your location (including Ontario, Canada), you may have the right to:

Access the personal data we hold about you
Request corrections to your information
Request deletion of your data
Withdraw consent to data use

To exercise any of these rights, contact us using the details below.

9. Cookies & Tracking

Our website may use cookies or similar technologies to:

Improve user experience
Analyze website traffic
Understand user behavior

You can disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

UrbanCars Auto Detailing
Email: info@urbancars.ca
Phone: 437 505-6203

By using our website and submitting your information, you agree to this Privacy Policy.