Our TERMS AND CONDITIONS at UrbanCars.ca
Effective Date: 03 April 2026
Effective Date: 04 Apr 2026
Business Name: Urban Cars
Website: www.urbancars.ca
Contact Information: +1 (742) 210-0556 for call or SMS
For the purposes of these Terms and Conditions:
1.1. “Company,” “we,” “our,” or “us” refers to UrbanCars, including its owners, employees, contractors, agents, and affiliates.
1.2. “Customer,” “client,” or “you” refers to the individual or entity booking or receiving services from the Company.
1.3. “Services” refers to all detailing, cleaning, restoration, coating, mobile detailing, maintenance, add-on, and related automotive services provided by the Company.
1.4. “Vehicle” refers to any automobile, truck, SUV, van, motorcycle, recreational vehicle, commercial vehicle, or other property serviced by the Company.
2.1. By scheduling, booking, authorizing, or receiving services from the Company, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
2.2. These Terms constitute a legally binding agreement between the Customer and the Company.
2.3. If the Customer does not agree with these Terms, the Customer must not proceed with booking or receiving services.
3.1. The Company agrees to provide vehicle detailing and related services as selected by the Customer.
3.2. Services may include interior detailing, exterior detailing, paint correction, ceramic coating, odor treatment, shampooing, engine bay cleaning, maintenance detailing, and other related services.
3.3. The Company reserves the right to modify service procedures, products, techniques, or packages at any time without prior notice.
3.4. Service descriptions, estimated completion times, and package details advertised online, in writing, or verbally are estimates only and do not constitute guarantees.
4.1. Appointments are subject to availability.
4.2. The Customer must provide accurate information regarding the Vehicle’s condition, size, location, and any special concerns at the time of booking.
4.3. Failure to disclose excessive contamination, biohazards, pet hair, mold, bodily fluids, strong odors, insects, pests, or unsafe conditions may result in additional charges, service modification, or refusal of service.
4.4. The Company reserves the right to refuse or cancel appointments at its sole discretion.
5.1. Payment is due immediately upon completion of the Services and inspection of the Vehicle by the Customer.
5.2. By booking Services, the Customer agrees to pay the full invoiced amount, including any approved upgrades, add-ons, additional labor charges, taxes, mobile service fees, disposal fees, or surcharges.
5.3. Accepted payment methods currently include:
5.4. Interac e-Transfers, personal cheques, or alternative payment methods may only be accepted if approved by the Company in advance.
5.5. Payments made by debit card or credit card may be subject to payment processing fees ranging from 3% to 8% of the total invoice amount, depending on the payment processor and transaction type.
5.6. The Customer authorizes the Company to process payment using the payment method provided.
5.7. Unpaid invoices may result in:
6.1. Appointments cancelled or rescheduled with less than twenty-four (24) hours’ notice may be subject to a cancellation fee.
6.2. Deposits, booking fees, or reservation fees, if applicable, may be non-refundable unless otherwise stated in writing.
6.3. Repeated cancellations, no-shows, or last-minute rescheduling may result in refusal of future bookings.
6.4. The Company reserves the right to cancel or reschedule appointments due to:
7.1. Customers receiving mobile services must provide safe and lawful access to the service location.
7.2. The service area must provide adequate space, lighting, ventilation, and safe working conditions.
7.3. The Company may refuse or discontinue Services if the environment is unsafe or unsuitable.
7.4. Mobile appointments may be delayed, modified, or rescheduled due to:
8.1. Customers must remove all personal belongings, valuables, cash, firearms, electronics, confidential documents, and other important items from the Vehicle before the appointment.
8.2. The Company is not responsible for any loss, theft, or damage to personal property left inside the Vehicle.
8.3. Customers are responsible for ensuring the Vehicle is legally operable and safe to service.
8.4. Customers must disclose any known defects, malfunctions, aftermarket modifications, leaks, electrical issues, sensitive materials, or hazardous conditions before service begins.
8.5. Customers are encouraged to inspect and document the condition of the Vehicle before the appointment, including:
8.6. The Company recommends that Customers take photographs or videos before and after Services for record-keeping purposes.
9.1. The Company will exercise reasonable care while providing Services.
9.2. However, the Customer acknowledges that detailing and cleaning processes may expose pre-existing damage or deterioration not previously visible.
9.3. The Company shall not be liable for:
9.4. Older Vehicles and delicate surfaces may carry increased risk due to age, deterioration, fading, weakened materials, or prior damage.
9.5. By authorizing Services, the Customer accepts these inherent risks.
9.6. The Company shall not be liable for incidental, indirect, special, punitive, or consequential damages, including loss of use, loss of income, or diminished value claims.
9.7. To the maximum extent permitted by law, the Company’s total liability shall not exceed the amount paid by the Customer for the specific Services giving rise to the claim.
10.1. While the Company uses commercially reasonable methods, products, and professional techniques, certain conditions may be permanent or irreversible.
10.2. The Company does not guarantee complete removal of:
10.3. Results may vary depending on:
11.1. Vehicles containing hazardous or unsanitary conditions may require additional fees or specialized treatment.
11.2. The Company reserves the right to refuse Services involving:
11.3. Additional charges may apply for excessive dirt, sand, pet hair, odors, or contamination requiring abnormal labor or materials.
12.1. Customers are expected to inspect the Vehicle immediately upon completion of Services.
12.2. Any concerns regarding the Services must be reported before the detailer leaves the location or before the Vehicle departs from the service premises.
12.3. Once the Vehicle is accepted by the Customer and the appointment is completed, the Services shall be deemed satisfactory and accepted.
12.4. The Company is not obligated to provide refunds, re-services, or corrective work for concerns raised after acceptance of the Vehicle.
13.1. The Company reserves the right to refuse, suspend, or terminate Services at any time for reasons including but not limited to:
13.2. If Services are terminated after work has begun, the Customer may still be responsible for labor, travel, and material costs incurred up to that point.
14.1. Due to the nature of detailing Services, refunds are provided solely at the Company’s discretion unless otherwise required by applicable consumer protection laws.
14.2. The Company may offer reasonable corrective Services where appropriate.
14.3. Refund requests must be submitted promptly and supported with reasonable evidence.
15.1. The referral program is offered at the sole discretion of the Company.
15.2. Referral credits, coupons, points, discounts, promotional balances, or rewards:
15.3. Referral points or credits may only be redeemed toward eligible Services and cannot be redeemed for cash.
15.4. The Company reserves the right to:
15.5. Participation in the referral program constitutes acceptance of any future modifications made by the Company.
16.1. By providing contact information to the Company, the Customer consents to receive communications relating to:
16.2. Communications may be sent through:
16.3. The Customer may withdraw consent to marketing communications at any time by contacting the Company or using any unsubscribe mechanism provided.
16.4. Transactional or service-related communications may still be sent where necessary to fulfill contractual obligations.
17.1. The Company may collect, use, and store Customer information for operational, legal, marketing, and service-related purposes.
17.2. Personal information shall be handled in accordance with applicable privacy laws.
17.3. The Company will not knowingly sell personal information to unrelated third parties except as required for legitimate business operations, payment processing, legal compliance, or service fulfillment.
17.4. Customers should review the Company’s Privacy Policy for additional details.
18.1. The Company may photograph or record Vehicles before, during, and after Services for quality control, training, insurance, or promotional purposes.
18.2. Unless the Customer expressly objects in writing before the appointment, the Customer grants the Company permission to use non-identifying photographs or videos of the Vehicle for marketing and advertising purposes.
18.3. License plates, personal documents, and identifying information will be reasonably avoided or obscured where practical.
19.1. The Company shall not be liable for delays, failures, or inability to perform Services resulting from causes beyond its reasonable control, including:
20.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
20.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario.
21.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
22.1. These Terms and Conditions constitute the entire agreement between the Customer and the Company regarding the Services and supersede all prior discussions, representations, understandings, or agreements.
23.1. The Company reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice.
23.2. Updated Terms become effective upon publication on the Company’s website or otherwise being made available to Customers.
For questions regarding these Terms and Conditions, please contact:
UrbanCars
Website: urbancars.ca
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